Training and Support Services
IEM ensures that training objectives and application support outcomes are always linked to our client's critical program and mission goals. We offer a wide variety of training and support options, including on-site training, interactive and self-directed computer-based training, training CDs, helpdesk support, and training for commercial off-the-shelf (COTS) products. Training and support services typically accompany IEM deliverables and contribute greatly to high customer satisfaction ratings and repeat business.
Subject matter, technical expertise.
IEM's technical and subject matter experts understand the science and the theory behind extremely complex technologies. But, IEM professionals also have the operational experience that helps translate technical understanding to audiences of varying backgrounds. IEM employs personnel with solid military and government agency experience in such areas as emergency management software, business contingency planning, dispersion modeling, evacuation modeling, emergency operations center management, and experience with a wide range of COTS products.
Solid training foundation.
IEM has extensive experience developing and delivering training and support for mission-critical systems and processes. Our programs include the successful training of government, military, and private sector personnel on complex tools and concepts such as hazard dispersion modeling and enhancing the capability of military installations to restore operations and recover from a chemical biological attack.
All IEM training and support deliverables are based on:
- Strong multi-disciplinary approach.
- More than two decades of security, emergency management, and defense support experience.
- In-house expertise in the latest documentation and presentation techniques.
- State-of-the-art Web-enabled interactive technologies.
Achieving outcomes, measuring performance.
IEM's training and support services are effective, cost-efficient, and focused on the specific needs of our customers. Rather than just transferring information, our training courses and support services are designed to ensure that clients actively participate in developing functional knowledge. This includes creating individual performance indicators that complement the framework for achieving specific organzational outcomes.
